Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Day 3 (Wednesday | November 13, 2019)
Time - TBD

A Customer Service Transformation with Driven Brands

Jose Costa | Group President | Driven Brands
Time - TBD

Loyalty Revisited – A Retrospective Panel Discussion with Loyalty Expo “Alumni”

Bill Linehan | EVP & Chief Marketing Officer | Red Lion Hotels
Noah Brodsky | SVP Worldwide Loyalty & Customer Engagement | Wyndham Hotel Group
Time - TBD

The Changing Role of Leadership in Building Customer Loyalty

Seth Rabinowitz | Senior Vice President | Marketing & Fan Engagement
Time - TBD

Building an Incentive Program that Keeps Customers Engaged Year After Year

Stuart Slutzky | Chief of Product Innovation | HumanaVitality
Time - TBD

Engagement Through Entanglement: Staying Top of Mind Through Collaboration

Michael Marino | Senior Vice President | Loyalty & Digital
Time - TBD

How to Connect Customers to Your Brand

Ken Thewes | CMO | Regal Entertainment Group
Time - TBD

How Marvel Drives Loyalty with Points for Engagement

Julie Gerola | Vice President & General Manager for Digital Marketing & Operations | Marvel Entertainment
Time - TBD

Customer Loyalty is Changing, Brands Should Too

Sarah Sharp-Wangaard | Vice President of Marketing | Hibbett Sporting Goods
Time - TBD

Using Red Shoes to Find the “Sole” of Your Company

Lonnie Mayne | Founder & CEO | Red Shoes Living
Time - TBD

Leveraging Emotional Loyalty: How Vans Invited Their Fans to Join the Vans Family

​Frank Neumann | Sr. Director of Consumer Lifecycle Management & Loyalty | Vans
Time - TBD

Lessons Learned from a 50th Anniversary Giveaway – How Perry Ellis Builds Meaningful Connections with Its Customers

Lorraine Medici | SVP of Corporate Communications/Marketing | Perry Ellis International