Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Day 3 (Wednesday | November 13, 2019)
Wednesday
8:30AM - 8:40AM

Day 3 Conference Kickoff

Mark Johnson | CEO | Loyalty360
Wednesday
8:45AM - 9:45AM

Loyalty360 Customer Awards Finalist Presentations | Loyalty and Advocacy

Sharath Nair | Group Loyalty Manager | Air Arabia
Kevin Myers | Chief Marketing and Information Officer | Donatos Pizza
Kelly Edwards | Manager of Loyalty Marketing | DSW
Chris Roution | Director of Marketing Partnerships & Business Development | T-Mobile
Wednesday
8:45AM - 9:45AM

Loyalty360 Customer Awards Finalist Presentations | Customer Centric Culture

Sarah Pannacciulli | Director of CRM | Wyndham
David Loflin | Manager - CX Loyalty | Ford
Emily Mikus | Director of Loyalty and Shopper Marketing | GIANT Food Stores
Jessica Groves | Brand Manager of Loyalty Marketing | Giant Food Stores
Ivy Inniger | Senior Director CRM & Loyalty Marketing for Optical Brands | Luxottica
Wednesday
10:00AM - 11:00AM

Loyalty360 Customer Awards Finalist Presentations | CX Campaign

Cecilie Balfour | Marketing Manager for TELUS Rewards | TELUS
Jon Dale | Assistant Vice President - Brand | The Doctors Company
Chris Roution | Director of Marketing Partnerships & Business Development | T-Mobile
Lori Palca | Director of Loyalty Engagement and CRM | Wyndham Hotels & Resorts
Wednesday
10:00AM - 11:00AM

Loyalty360 Customer Awards Finalist Presentations | Employee Empowerment

Julie Oleskiewicz | Director of Leaders Club Program Management | The Leading Hotels of the World
Mostafa Boutajrit | VP of Loyalty | Caesars
David Loflin | Manager - CX Loyalty | Ford
A.J. Schneider | Executive Vice President | Wheaton World Wide Moving | Bekins Van Lines
Wednesday
11:00AM - 11:20AM
Wednesday
11:25AM - 12:05PM

Personalization in Focus: Stop and Shop’s Journey to a Human-Centric Approach in a Rapidly Evolving Grocery Landscape

Michelle Davis | Partner - Client Growth + Success | ICF Next
Robin Ruttle | Digital and Loyalty Marketing | Stop & Shop
Wednesday
12:05PM - 1:05PM
Wednesday
1:05PM - 2:05PM

Delivering Connected Membership

Jodi Rausch | Customer Retention and Loyalty | Lenati
Wednesday
3:10PM - 4:10PM

Personalization and Analytics, A Simple Path to Success

Jim Leone | VP of Data Science | cxLoyalty
Wednesday
4:15PM - 4:45PM

Technology and Service Provider Power 1/2 Hour Session

Cevin Doppmann | Sr. Solutions Engineer | Airship
Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley+Partners
Durga Prasad | Managing Director of Loyalty Marketing | TicketNetwork
Wednesday
4:50PM - 5:30PM

GIANT Food Stores Goes Big with Choice Rewards Program

Emily Mikus | Director of Loyalty & Shopper Marketing | GIANT Food Stores
Wednesday
5:30PM - 5:35PM

Conference Wrap Up

Mark Johnson | CEO | Loyalty360
Wednesday
5:30PM - 6:45PM