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Loyalty360 Customer Awards

Congratulations to the finalists of the 2017 Loyalty360 Customer Awards! The awards recognize brands that are truly working to build stronger and deeper relationships with their customers. These categories represent a key tenet of a brand’s interactions with its customers. Winners were recognized at a ceremony during Loyalty360’s Customer Expo, held November 6-8 at the Sheraton Music City in Nashville, TN. The winners are as follows:

Operational Excellence
Platinum - Overstock.com
Gold - Ryder System
Silver - Caesars Entertainment
Bronze - Choice Hotels

Organizational Commitment
Platinum - Sberbank
Gold - Caesars Entertainment
Silver - Dell Technologies

Customer Insights
Platinum - AARP
Gold - Wyndham
Silver - Ryder System
Bronze - Global Hotel Alliance

Customer Experience & Engagement
Platinum - Royal Bank of Canada
Gold - Best Western
Silver - Ryder System
Bronze - CIBC

Awareness & Acquisition
Platinum - MGM Resorts International
Gold - Choice Hotels
Silver - Nissan Motor Acceptance Corporation (NMAC)
Bronze - RLH Corporation

Loyalty & Advocacy
Platinum - Domino's
Gold - Caesars Entertainment
Silver - Best Western
Bronze - Royal Bank of Canada

360-Degree Award (Brand)
- Caesars Entertainment
Gold - Best Western
Silver - Ryder
Bronze - Choice Hotels

360-Degree Award (Vendor)
Platinum - Epsilon
Gold - Bond Brand Loyalty
Silver - Synchrony Financial 

Loyalty360 Honors

Customer Service Innovation - Royal Bank of Canada
Sales Innovation - Nissan & Infiniti
Operational Innovation - Caesars Entertainment
New Product or Service Innovation - MGM Resorts International
Executive of the Year - Jeff Sopko, President, Baesman
Company of the Year - Caesars Entertainment

Thank you to all of the brands that submitted for the 2017 Loyalty360 Customer Awards!

In their inaugural year, the Loyalty360 Customer Awards look to honor the industry leaders that are truly working to build stronger and deepen relationships with their customers. 
The awards will be presented during Loyalty360's Customer Expo, November 6-8, 2017 in Nashville, TN. 
Entry is open to any brand with a defined customer journey strategy. Vendors and partners may submit on behalf of their brand clients, but are required to submit contact information for their client and – should the client be named a finalist – are required to have representation from the brand client company participate in the final judging process and ceremony. Vendors and partners are strongly encouraged to collaborate with their brand clients on entry submissions in order to ensure that the responses are as comprehensive as possible, capturing the company’s entire customer journey strategy and business objectives.   
Finalists and Winners  
Four finalists will be named for each of the six awards categories. To complete the judging process, the finalists will be invited to the 2017 Customer Expo, where each brand will make a short presentation of their entry to the audience*. Following the presentations, the audience will vote and Platinum, Gold, Silver and Bronze winners will be announced during an awards ceremony. All finalists will receive an award at the ceremony. 
Additionally, four finalists will be nominated for the Loyalty360 360-Degree Award. In order to qualify for the 360-Degree Award, a company must submit an entry in at least 3 of the 6 categories. Point values will be assigned for Platinum, Gold, Silver, and Bronze in each category to determine the finalists and winner for the overall 360-Degree Customer Award. Suppliers will be recognized based on the collective scores of the clients they submit. 
Also, for the first time, Loyalty360 will recognize a small group of brands & vendors for the 2017 Loyalty360 Honors. The inaugural Loyalty360 Honors will be awarded separately to brands and suppliers that, based on the extensive industry experience of Loyalty360 & the conference advisory board, have shown a unique drive, passion, focus, and commitment to advance the customer landscape.  
Awareness & Acquisition
Customer Experience & Engagement
Loyalty & Advocacy
Customer Insights
Operational Excellence
Organizational Commitment
Please feel free to reach out to [email protected] with any questions. 


Agenda Overview

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