Loyalty360 Customer Awards

Congratulations to the winners of the 2018 Loyalty360 Customer Awards!

Loyalty360, The Association for Customer Loyalty, is proud to share the 2018 Loyalty360 Customer Award winners, which were announced on October 25th during Loyalty360’s Customer Expo in Nashville, Tennessee. Loyalty360 awarded finalists in nine categories, each representing a key facet of a brand’s customer loyalty focus. Additionally, winners for the Loyalty360 360 Degree Awards and Loyalty360 Honors were also announced during the ceremony. 

Earlier this fall, four brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, representing some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brand’s award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, and bronze winners in each category.

The winners are as follows:

Awareness and Acquisition
Platinum: AccorHotels
Gold: Adidas
Silver: Best Western
Bronze: Caesars Entertainment
 
Brand Messaging & Communication
Platinum: Ally Financial
Gold: Best Western
Silver: AccorHotels
Bronze: Caesars Entertainment
 
Brand Collaboration
Platinum: T-Mobile
Gold: Wyndham
Silver: Best Western
Bronze: Troon
 
Employee Impact
Platinum: Overstock.com
Gold: ULTA Beauty
Silver: Wyndham
Bronze: Troon
 
Customer Experience & Engagement
Platinum: Kellogg’s
Gold: Pepsi
Silver: BB&T
Bronze: National Lacrosse League
 
Customer Centric Culture
Platinum: T-Mobile
Gold: Loblaws
Silver: Foot Locker
Bronze: Caesars Entertainment
 
Experience & Design Innovation
Platinum: Budweiser
Gold: Canadian Red Cross
Silver: Allianz Partners
Bronze: Prudential Financial
 
Customer Insights
Platinum: SONY Rewards
Gold: Firehouse Subs
Silver: Wyndham
Bronze: Canadian Red Cross
 
Loyalty & Advocacy
Platinum: AMC Networks
Gold: ULTA Beauty
Silver: Sleep Number
Bronze: YesWay
 
360 Degree Brand
Platinum: T-Mobile
Gold: AccorHotels
Silver: ULTA Beauty
Bronze: Best Western
 
360 Degree Vendor
Platinum: Crowdtwist
 
Loyalty360 Honors
Brand: Ally Financial
Brand: Overstock.com
Vendor: Crowdtwist
Vendor: Lenati
Individual: Brian Venuti, Luxottica
Individual: Jimmy Budnik, Overstock.com

Thank you to all those that submitted for this year's awards and thank you to our finalists and judges! For more information on the Loyalty360 Customer Awards, please contact [email protected] 

Thank you to our esteemed panel of judges: 

Jon Siegal, Stellar Loyalty
Sai Koppala, SheerID
Bob Macdonald, Bond Brand Loyalty
Rick Boubelik, Epsilon
Erin Raese, Aimia
Michael Testa, FICO
Lonnie Mayne, Red Shoes Living
Jeff Sopko, Baesman
Joe Doran, Persuade Loyalty
Jen Gross, Vistex
Mairead Ridge, Crowdtwist
Antje Helfrich, Lenati
Phil Hussey, 89 Degrees
Sarah Simon, Confirmit
David Andreadakis, Kobie Marketing
Jen Gray, HelloWorld
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Congratulations to the finalists of the 2017 Loyalty360 Customer Awards! The awards recognize brands that are truly working to build stronger and deeper relationships with their customers. These categories represent a key tenet of a brand’s interactions with its customers. Winners were recognized at a ceremony during Loyalty360’s Customer Expo, held November 6-8 at the Sheraton Music City in Nashville, TN. The winners are as follows:

Operational Excellence
Platinum - Overstock.com
Gold - Ryder System
Silver - Caesars Entertainment
Bronze - Choice Hotels



Organizational Commitment
Platinum - Sberbank
Gold - Caesars Entertainment
Silver - Dell Technologies



Customer Insights
Platinum - AARP
Gold - Wyndham
Silver - Ryder System
Bronze - Global Hotel Alliance
 


Customer Experience & Engagement
Platinum - Royal Bank of Canada
Gold - Best Western
Silver - Ryder System
Bronze - CIBC



Awareness & Acquisition
Platinum - MGM Resorts International
Gold - Choice Hotels
Silver - Nissan Motor Acceptance Corporation (NMAC)
Bronze - RLH Corporation
 


Loyalty & Advocacy
Platinum - Domino's
Gold - Caesars Entertainment
Silver - Best Western
Bronze - Royal Bank of Canada



360-Degree Award (Brand)
Platinum
- Caesars Entertainment
Gold - Best Western
Silver - Ryder
Bronze - Choice Hotels

360-Degree Award (Vendor)
Platinum - Epsilon
Gold - Bond Brand Loyalty
Silver - Synchrony Financial 

Loyalty360 Honors

Customer Service Innovation - Royal Bank of Canada
Sales Innovation - Nissan & Infiniti
Operational Innovation - Caesars Entertainment
New Product or Service Innovation - MGM Resorts International
Executive of the Year - Jeff Sopko, President, Baesman
Company of the Year - Caesars Entertainment


Thank you to all of the brands that submitted for the 2017 Loyalty360 Customer Awards!
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In their inaugural year, the Loyalty360 Customer Awards look to honor the industry leaders that are truly working to build stronger and deepen relationships with their customers. 
 
The awards will be presented during Loyalty360's Customer Expo, November 6-8, 2017 in Nashville, TN. 
 
Eligibility  
Entry is open to any brand with a defined customer journey strategy. Vendors and partners may submit on behalf of their brand clients, but are required to submit contact information for their client and – should the client be named a finalist – are required to have representation from the brand client company participate in the final judging process and ceremony. Vendors and partners are strongly encouraged to collaborate with their brand clients on entry submissions in order to ensure that the responses are as comprehensive as possible, capturing the company’s entire customer journey strategy and business objectives.   
 
 
Finalists and Winners  
Four finalists will be named for each of the six awards categories. To complete the judging process, the finalists will be invited to the 2017 Customer Expo, where each brand will make a short presentation of their entry to the audience*. Following the presentations, the audience will vote and Platinum, Gold, Silver and Bronze winners will be announced during an awards ceremony. All finalists will receive an award at the ceremony. 
 
Additionally, four finalists will be nominated for the Loyalty360 360-Degree Award. In order to qualify for the 360-Degree Award, a company must submit an entry in at least 3 of the 6 categories. Point values will be assigned for Platinum, Gold, Silver, and Bronze in each category to determine the finalists and winner for the overall 360-Degree Customer Award. Suppliers will be recognized based on the collective scores of the clients they submit. 
 
Also, for the first time, Loyalty360 will recognize a small group of brands & vendors for the 2017 Loyalty360 Honors. The inaugural Loyalty360 Honors will be awarded separately to brands and suppliers that, based on the extensive industry experience of Loyalty360 & the conference advisory board, have shown a unique drive, passion, focus, and commitment to advance the customer landscape.  
 
Categories
 
Awareness & Acquisition
Customer Experience & Engagement
Loyalty & Advocacy
Customer Insights
Operational Excellence
Organizational Commitment
 
Please feel free to reach out to [email protected] with any questions. 

 

Agenda Overview

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