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Loyalty360 Customer Awards

Congratulations to the finalists of the 2017 Loyalty360 Customer Awards! The awards recognize brands that are truly working to build stronger and deeper relationships with their customers. These categories represent a key tenet of a brand’s interactions with its customers. Winners will be recognized at a ceremony during Loyalty360’s Customer Expo, held November 6-8 at the Sheraton Music City in Nashville, TN. The finalists are as follows:

Operational Excellence
Caesars Entertainment
Choice Hotels
Overstock.com
Ryder System

Organizational Commitment
Caesars Entertainment
Dell Technologies
Hampton by Hilton
Sberbank

 
Customer Insights
AARP
Global Hotel Alliance
Ryder System
Wyndham
 
Customer Experience & Engagement
CIBC
Best Western
Royal Bank of Canada
Ryder System
 
Awareness & Acquisition
Choice Hotels
MGM
Nissan Motor Acceptance Corporation (NMAC)
RLH Corporation
 
Loyalty & Advocacy
Best Western
Caesars Entertainment
Domino's
Royal Bank of Canada


Thank you to all of the brands that submitted for the 2017 Loyalty360 Customer Awards!
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In their inaugural year, the Loyalty360 Customer Awards look to honor the industry leaders that are truly working to build stronger and deepen relationships with their customers. 
 
The awards will be presented during Loyalty360's Customer Expo, November 6-8, 2017 in Nashville, TN. 
 
Eligibility  
Entry is open to any brand with a defined customer journey strategy. Vendors and partners may submit on behalf of their brand clients, but are required to submit contact information for their client and – should the client be named a finalist – are required to have representation from the brand client company participate in the final judging process and ceremony. Vendors and partners are strongly encouraged to collaborate with their brand clients on entry submissions in order to ensure that the responses are as comprehensive as possible, capturing the company’s entire customer journey strategy and business objectives.   
 
 
Finalists and Winners  
Four finalists will be named for each of the six awards categories. To complete the judging process, the finalists will be invited to the 2017 Customer Expo, where each brand will make a short presentation of their entry to the audience*. Following the presentations, the audience will vote and Platinum, Gold, Silver and Bronze winners will be announced during an awards ceremony. All finalists will receive an award at the ceremony. 
 
Additionally, four finalists will be nominated for the Loyalty360 360-Degree Award. In order to qualify for the 360-Degree Award, a company must submit an entry in at least 3 of the 6 categories. Point values will be assigned for Platinum, Gold, Silver, and Bronze in each category to determine the finalists and winner for the overall 360-Degree Customer Award. Suppliers will be recognized based on the collective scores of the clients they submit. 
 
Also, for the first time, Loyalty360 will recognize a small group of brands & vendors for the 2017 Loyalty360 Honors. The inaugural Loyalty360 Honors will be awarded separately to brands and suppliers that, based on the extensive industry experience of Loyalty360 & the conference advisory board, have shown a unique drive, passion, focus, and commitment to advance the customer landscape.  
 
Categories
 
Awareness & Acquisition
Customer Experience & Engagement
Loyalty & Advocacy
Customer Insights
Operational Excellence
Organizational Commitment
 
Please feel free to reach out to [email protected] with any questions. 

 

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