Event Details

Customer Expo will take place Oct. 24-26, 2018 in Nashville, TN. 

The 2018 Customer Expo will focus on all aspects of the customer journey, including an exploration of crucial audiences both internal and external. Through a robust slate of best-in-class speakers and interactive discussions, actionable case studies, and proven world class technology suppliers, attendees will learn about the latest theories, best practices, relevant case studies, emerging trends, and strategies that drive measurable behavioral change and quantifiable results.

By attending, you'll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals. 

Market leaders will be sharing their experiences and insights on customer retention strategies and trends, technologies and solutions to aid their organization on the customer journeys.

The ability to understand the unique expectations of customers is more important now than ever. Customer Expo will give you insights on how to transform your relationship with consumers, both today and going forward.

Creating increasingly relevant, personal, and customized experiences to build sustainable bonds with customers is what will set your brand apart from the competition. From the first touch point to the most recent, these experiences are vital to elevating the experience, using data and actionable insight in a more simple and manageable manner, leading your customers down the path of engagement, and allowing for long-term mutually beneficial relationships and brand advocacy on the journey to loyalty.

Brands in attendance at Loyalty360 events last year included: American Airlines, Wyndham Hotel Group, Johnson & Johnson, GE Energy, Allergan, Microsoft, United Airlines, MoneyGram, Best Buy, US Bank, Ulta, Hilton, Sears, Citi Bank, Citizens Bank, GameStop, and many others.

Customer Expo 2018 will focus on the following topics:

Customer Loyalty & Advocacy
Awareness & Acquisition
Customer Insights
Customer Experience & Engagement
Customer Data
Voice of the Customer
Emerging Technologies