Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2019

Pre-Conference Roundtable - Luxottica

Brian Venuti | Vice President of Global CRM | Luxottica Group

The State of Customer Experience: Loyalty360 Member Perspective

Kim Welther | Vice President of Marketing Strategy | Baesman Insights and Marketing
Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley+Partners
Pamela Erlichman | CMO | Jebbit

Pre-Conference Roundtable - Wheaton World Wide Moving | Bekins Van Lines | Stevens Worldwide Van Lines

A.J. Schneider | Executive Vice President | Wheaton World Wide Moving | Bekins Van Lines
Tuesday
8:30AM - 8:45AM

2019 Customer Expo: Conference Day 2 Kickoff

Mark Johnson | CEO | Loyalty360
Tuesday
8:45AM - 9:30AM

Keeping Post-Transaction Customers in the Loop

Adam Pierno | AVP Marketing Strategy | Arizona State University
Tuesday
9:35AM - 10:15AM

How Karisma Uses Declared Data Across the Customer Journey

Elizabeth Fettes | VP of Marketing and Brand Strategy | Karisma Hotels & Resorts
Pam Erlichman | CMO | Jebbit
Tuesday
10:35AM - 11:15AM

Building a Customer Loyalty Eco-System from the Ground Up

King Hill | SVP and Digital Strategist | Marcus Thomas
Ian Verschuren | Chief Technology Officer | Marcus Thomas
Eric Webb | VP of Sales - North America | Kentico
Tuesday
11:20AM - 12:00PM

Creating Effective Partnership Opportunities with a Brand “Ally”

Bridget Sponsky | Sr. Director of Enterprise Marketing | Ally
Tuesday
1:00PM - 1:40PM

Leveraging Personalization to Deliver Superior Customer Experiences

Eliot Hamlisch | Senior Vice President Worldwide Loyalty and Partnerships | Wyndham Hotels & Resorts
Tuesday
2:00PM - 3:00PM

Loyalty360 Customer Awards Finalist Presentations | Business Transformation

Nadia Libralesso | Senior Director of Loyalty and Rewards | RBC
Michelle Garcia | Sr. Manager of Customer Journey | Nissan
Sharath Nair | Group Loyalty Manager | Air Arabia
Meaghan Kelly | Member Acquisition Strategy & Field Engagement | Wyndham Hotels & Resorts
Tuesday
2:00PM - 3:00PM

Loyalty360 Customer Awards Finalist Presentations | Customer Experience and Engagement

Michelle Garcia | Sr. Manager of Customer Journey | Nissan
Amy Barnett | Director of CRM Loyalty & Insights | Famous Footwear
Chris Bingel | Director of Loyalty & Database Marketing | Red Box
Yuichiro Miyake | President | Sapporo Lion
Tuesday
3:15PM - 4:15PM

Loyalty360 Customer Awards Finalist Presentations | Customer Feedback and Insights

Elizabeth Fettes | VP of Marketing and Brand Strategy | Karisma Hotels & Resorts
Julie Oleskiewicz | Director of Leaders Club Program Management | The Leading Hotels of the World
Jake Finch | VP of Insight and Intelligence | SharkNinja
Jon Dale | Assistant Vice President - Brand | The Doctors Company
Tuesday
3:15PM - 4:15PM

Loyalty360 Customer Awards Finalist Presentations | Experience and Design Innovation

Amy Barnett | Director of CRM Loyalty & Insights | Famous Footwear
Cindy McKissock | Vice President of Design | Fannie Mae
Nick Agius | Media Content Manager | Francis Ford Coppola Winery
Chris Roution | Director of Marketing Partnerships & Business Development | T-Mobile
Tuesday
4:35PM - 5:15PM

Turning Today's Customers into Tomorrow's Loyal Fans

Kevin Myers | Chief Marketing and Information Officer | Donatos Pizza
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Moderator: Jon Siegal | VP of Global Loyalty Sales | Cheetah Digital
Mariona Belles | Senior Marketing Manager of Loyalty & Membership | Best Buy
Tuesday
5:15PM - 5:30PM

Day 2 Conference Wrap Up

Mark Johnson | CEO | Loyalty360
Wednesday
8:30AM - 8:40AM

Day 3 Conference Kickoff

Mark Johnson | CEO | Loyalty360
Wednesday
8:45AM - 9:45AM

Loyalty360 Customer Awards Finalist Presentations | Loyalty and Advocacy

Sharath Nair | Group Loyalty Manager | Air Arabia
Kevin Myers | Chief Marketing and Information Officer | Donatos Pizza
Kelly Edwards | Manager of Loyalty Marketing | DSW
Chris Roution | Director of Marketing Partnerships & Business Development | T-Mobile
Wednesday
8:45AM - 9:45AM

Loyalty360 Customer Awards Finalist Presentations | Customer Centric Culture

Sarah Pannacciulli | Director of CRM | Wyndham
David Loflin | Manager - CX Loyalty | Ford
Emily Mikus | Director of Loyalty and Shopper Marketing | GIANT Food Stores
Jessica Groves | Brand Manager of Loyalty Marketing | Giant Food Stores
Ivy Inniger | Senior Director CRM & Loyalty Marketing for Optical Brands | Luxottica
Wednesday
10:00AM - 11:00AM

Loyalty360 Customer Awards Finalist Presentations | CX Campaign

Cecilie Balfour | Marketing Manager for TELUS Rewards | TELUS
Jon Dale | Assistant Vice President - Brand | The Doctors Company
Chris Roution | Director of Marketing Partnerships & Business Development | T-Mobile
Lori Palca | Director of Loyalty Engagement and CRM | Wyndham Hotels & Resorts
Wednesday
10:00AM - 11:00AM

Loyalty360 Customer Awards Finalist Presentations | Employee Empowerment

Julie Oleskiewicz | Director of Leaders Club Program Management | The Leading Hotels of the World
Mostafa Boutajrit | VP of Loyalty | Caesars
David Loflin | Manager - CX Loyalty | Ford
A.J. Schneider | Executive Vice President | Wheaton World Wide Moving | Bekins Van Lines
Wednesday
11:00AM - 11:20AM
Wednesday
11:25AM - 12:05PM

Personalization in Focus: Stop and Shop’s Journey to a Human-Centric Approach in a Rapidly Evolving Grocery Landscape

Michelle Davis | Partner - Client Growth + Success | ICF Next
Robin Ruttle | Digital and Loyalty Marketing | Stop & Shop
Wednesday
12:05PM - 1:05PM
Wednesday
1:05PM - 2:05PM

Delivering Connected Membership

Jodi Rausch | Customer Retention and Loyalty | Lenati
Wednesday
3:10PM - 4:10PM

Personalization and Analytics, A Simple Path to Success

Jim Leone | VP of Data Science | cxLoyalty
Wednesday
4:15PM - 4:45PM

Technology and Service Provider Power 1/2 Hour Session

Cevin Doppmann | Sr. Solutions Engineer | Airship
Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley+Partners
Durga Prasad | Managing Director of Loyalty Marketing | TicketNetwork
Wednesday
4:50PM - 5:30PM

GIANT Food Stores Goes Big with Choice Rewards Program

Emily Mikus | Director of Loyalty & Shopper Marketing | GIANT Food Stores
Wednesday
5:30PM - 5:35PM

Conference Wrap Up

Mark Johnson | CEO | Loyalty360
Wednesday
5:30PM - 6:45PM