Speakers

Jeff Pearson
Senior Vice President
E-Commerce & Marketing
Jeff Pearson is the Senior Vice President of E-commerce and Marketing for Lids Sports Group. He is responsible for multiple websites operated by Lids including Lids.com and Lids.ca. In addition, Lids has over 1300 stores in the US and Canada where Jeff leads the marketing, promotions and store support.   Key work coming soon includes a new Lids App and a renewed customer loyalty program aimed at providing key benefits for loyal customers.   Before joining Lids in August of 2016, Jeff was the Senior Vice President of E-commerce, Marketing and Strategy for hhgregg. He spent 10 years at hhgregg in various leadership roles.
Tyler Saxey
Director of Customer Experience
Foot Locker
 Tyler Saxey is a customer-obsessed and results-oriented customer experience leader with over 10 years of strategic program management experience. He served as a front line practitioner with American Express, built CX strategies for Fortune 500 companies as a Customer Success Manager at InMoment, and now heads Foot Locker's global Voice of the Customer efforts as the Director of Customer Experience. Tyler is a graduate of The University of Phoenix and earned a Customer Experience Certificate from Rutgers University in 2016.
 
Saloni Janveja
Executive Marketing Director of Social
Innovation and Direct to Consumer Insurance
Saloni Janveja is the Executive Marketing Director of Social, Innovation and Direct to Consumer Insurance at Ally Financial. She joined the company in 2008 as a Customer Relationship Management director to build out the journeys for Ally’s auto and bank customer base. In her current role, Janveja oversees enterprise social media efforts including customer engagement and prospecting, and she examines up and coming technology to keep Ally marketing efforts on the cutting edge.
 
Prior to joining Ally, Janveja held several roles at General Motors. She graduated from University of Michigan with a Bachelor of Business Administration in Finance, and went on to receive a Master of Business Administration in Marketing Strategy at University of Michigan’s Stephen M. Ross School of Business. In her free time, Janveja enjoys horseback riding and photography.
 
Jimmy Budnik
Vice President of Customer Care
Overstock.com
Jimmy Budnik, Overstock.com’s Vice President of Customer Care, began his  career  with  the  online  retailer  in  2008  as  a  Senior  Process  Improvement  Engineer  after  half  a  decade  working  as  an  Industrial  Engineer,  first  with  UPS,  then  with  Homeshield.  
 
Budnik  has  held  several  positions  in  his  time  at  Overstock,  where  he  developed  strategies  and  executed  improvements  initiatives  to  drive  growth  and  improve  the  customer  experience.  These  roles  included  transitioning  between  multiple  departments  as  a  Chief  of  Staff,  including  Customer  Care,  Marketing,  Merchandising,  and  the  Office  of  the  President.  Also  during  this  time,  he  was  a  Senior  Director  of  the  Product  Content  Teams,  worked  in  Overstock’s  technology  incubator,  OLabs,  and  most  recently  he  served  in  a  dual  role  as  the  General  Manager  of  Marketplace  and  the  General  Merchandising  Manager  for  Home  Essentials  and  Apparel. 
 
In  his  current  role  as  VP  of  Customer  Care,  Budnik  leads  a  workforce  of  hundreds  of  associates  that  consistently  deliver  a  world-class  customer  experience,  while  promoting  the  customer-centric  culture  that  has  given  Overstock  the  reputation  as  an  award-winning  leader  in  online  retail  customer  service  for  nearly  two  decades.
Humberto Villegas
Brand Promotion Manager at Fandango

  
Lonnie Mayne
Founder & CEO
Red Shoes Living

Lonnie Mayne created Red Shoes Living while serving as president of InMoment. What began as an internal initiative to define and give structure to the distinctive InMoment culture, quickly grew into a vehicle through which Mayne and the company could provide support for a necessary, but often neglected factor so necessary in building successful, customer-centric organizations: the human factor.

Today, Lonnie is an internationally recognized speaker and coach, sharing his message of “standing out” and creating exceptional experiences for employees, customers and in personal relationships. He has become a regular presenter at the prestigious British Citizen Awards. Held biannually at the Palace of Westminster, the awards recognize individuals for doing extraordinary things, truly making a difference in their local communities.

Whether it's business or personal, Lonnie believes that Red Shoes Living is a way of life. His impactful presentations and leadership coaching provide guidance to individuals and organizations on how to create authentic, memorable relationships and cultures. 

Prakash Karamchandani
Co-founder
Balance Grille
Prakash is a self-proclaimed foodie and technology junkie who co-founded Balance Pan-Asian Grille, a nationally-acclaimed fast-casual Asian fusion multi-unit concept based in Ohio. Prakash oversees development and finance, as well as leads the brand’s marketing and technological innovation efforts. Since starting the venture in 2010, Prakash has been recognized as a Top 24 Fast Casual Executive and a 20 Under 40 recipient as recently as 2017. In addition to meeting his co-founder at the University of Toledo, Prakash met his wife and is a father of two.
Jim Noteboom
Senior Vice President
Loyalty & Consumer Insights
Jim Noteboom is Senior Vice-President Loyalty & Consumer Insights at Loblaw. Jim is responsible for Canada’s leading loyalty program PC Optimum, which launched on February 1st, 2018 and currently has more than 13 million members. Prior to working at Loblaw, Jim held executive positions at JPMorgan Investment Bank, London (UK), and at A.S.Watson Health & Beauty Europe (Hutchison Whampoa of Hong Kong).  Jim holds an MBA in Business Economics from the Erasmus University of Rotterdam and a post-doctorate Accountancy from the University of Brabant, The Netherlands.
 
Ron Davis
Senior Manager Loyalty Operations
Sleep Number
As the Senior Manager of Loyalty Operations, Ron manages the development, execution and management of Sleep Number’s InnerCircle Loyalty program. Ron is responsible for the success of the loyalty program by ensuring customers are delighted and key metrics are achieved.  He manages all program initiatives and operationalizes them.  He is responsible for the InnerCircle member engagement, growth and profitability. His experience in retail, sales, operations, project management and information technology provide a unique and holistic approach to the loyalty program which allows for quick implementation of new functionality using an agile approach. Ron is consistently working to delight his customers and improve the program using feedback from the members directly as well as leveraging the program to provide benefits to various departments within Sleep Number. Prior to joining Sleep Number, Ron held management positions at Rent a Center and Hollywood Video as well as serving as a commissioned officer in the U.S. Army. He was born and raised in Ohio but has lived in multiple states and countries in his career. Ron holds a Bachelor of Science in Computer Science, a Master in Business Administration and is certified as a Project Management Professional and Six Sigma Green Belt.
 
Brian Venuti
Vice President
Global CRM
At Luxottica, Brian is the VP of Global CRM responsible for customer and patient strategies across the optical and sunglass businesses. Prior to Luxottica, he ran CRM at Etrade where he oversaw customer experience and channel strategy. His experience includes companies like Sears and Capital One where he worked to develop segmentation, targeted marketing capabilities and institute direct response innovations. He was a finalist in the Loyalty and Gamification World Championships. He received his MBA from the University of Virginia.
Rhonda Motil
Vice President Marketing
J. Lohr Vineyards & Wines
As vice president of marketing, Rhonda Motil leverages nearly 25 years of experience in the wine and technology industries to direct J. Lohr’s globally respected marketing program. Overseeing J. Lohr’s dedicated marketing team, as well as key communications and digital media partners, Rhonda guides J. Lohr’s marketing, public relations and branding initiatives, and direct-to-consumer strategy. Building on her extensive background in technology, she has also played a key role in establishing J. Lohr at the forefront of wine industry digital marketing and new media strategy.
 
Raised in Pennsylvania, Rhonda earned bachelor degrees in management and marketing from Gannon University, before receiving a masters in business administration from the University of Dayton. Rhonda began her career in the Outstanding Scholars Program for the Department of Defense, before going on to work as a product marketing and market analysis manager for Sterling Commerce. In 1998, she moved to California to become vice president, product marketing for Advanced Data Exchange, and later vice president, corporate marketing for iPIN, where she managed product launch activities in the U.S., France, England and Hong Kong.
 
During her early years in Silicon Valley, Rhonda developed a passion for wine, often spending weekends exploring wineries and tasting rooms throughout California. In 2002, this love of wine inspired Rhonda to take a position as the executive director of the Monterey County Vintners and Growers Association (MCVGA), where she spent more than a decade managing all aspects of operations, and increased membership programs by over 85%. In this role, Rhonda also oversaw the association’s regional branding efforts, hosting national media and trade tours, and acting as an advocate and spokesperson for the Monterey grape industry. After launching numerous successful programs, such as the highly acclaimed “Wines of The Blue Grand Canyon™” initiative, Rhonda’s tenure as executive director culminated with Wine Enthusiast naming Monterey County one of the world’s “10 Best Wine Travel Destinations” in 2013.
 
In January of that same year, Rhonda joined J. Lohr as senior marketing director, where she worked alongside then VP Marketing Cynthia Lohr. “Rhonda’s leadership at the MCVGA played a pivotal role in building the world-class reputation of Monterey County,” says Cynthia. “As our senior marketing director, Rhonda was equally impactful. Her knowledge and experience have been an incredible asset to J. Lohr, and the regions we champion.”
 
In 2016, Rhonda was named Cynthia’s Lohr’s handpicked successor as VP of Marketing. In this position, she works closely with President, COO and Director of Winemaking Jeff Meier and the entire Lohr family to establish and execute the long-term marketing vision for J. Lohr. A skilled leader and brand strategist, with a long track record of success, Rhonda also advocates on behalf of several industry associations, as a board member for the Arroyo Seco Winegrowers Associations, and as a member of the Wine Institute Marketing Committee, and the Paso Robles CAB Collective Marketing Committee.  Rhonda actively speaks on a variety of topics, including sustainability initiatives, digital and social media evolution, and customer engagement and loyalty. 
Brian Venuti
Vice President
Global CRM
At Luxottica, Brian is the VP of Global CRM responsible for customer and patient strategies across the optical and sunglass businesses. Prior to Luxottica, he ran CRM at Etrade where he oversaw customer experience and channel strategy. His experience includes companies like Sears and Capital One where he worked to develop segmentation, targeted marketing capabilities and institute direct response innovations. He was a finalist in the Loyalty and Gamification World Championships. He received his MBA from the University of Virginia.
Don Fox
CEO
Firehouse of America
Don Fox is Chief Executive Officer of Firehouse of America, LLC, in which he leads the strategic growth of Firehouse Subs, one of America’s leading fast casual restaurant brands. Under his leadership, the brand has grown to more than 1,116 restaurants and non-traditional locations in 44 states, Puerto Rico, Canada, and Mexico, and is recognized as one of the best franchises in the country. Don sits on various boards of influence in the restaurant community, and is a respected speaker, commentator and published author. He was recognized by Nation’s Restaurant News as 2011’s Operator of the Year. In 2013, he received the prestigious Silver Plate Award from the International Food Manufacturers Association (IFMA), was recognized by FastCasual.com as the No.1 Executive in the fast casual restaurant community, and received the National Restaurant Association’s Advocacy Leadership Award.
Darrin Samaha
Vice President of Brand
Yesway
Darrin Samaha as Yesway’s VP of Brand, leads the charge with respect to the creation, growth, and cultivation of the Yesway brand across all channels. He is responsible for the launch and management of the award winning Yesway Rewards customer loyalty program, development of all digital and social media marketing strategies, direction of the company’s media relations efforts, and the creation and execution of its targeted advertising campaigns. Prior to joining Yesway, he was Chief Creative Officer and founder of Blue Coda, a boutique advertising agency where he created and built Blue Coda’s corporate brand and vision and led the firm’s creative teams overseeing creative work on behalf of Home Depot, Virgin and Partners Healthcare and Harvard University. Darrin is a graduate of Tufts University and is currently an Executive MBA candidate at the Kellogg School of Management at Northwestern University. He lives in Boston with his wife and is an avid surfer and snowboarder and has a passion for the arts and music.
Scott Byrer
Director Consumer Engagement
Adidas
With nearly ten years of digital marketing experience in the footwear, apparel and consumer electronics spaces, Scott now oversees consumer engagement for adidas in the US market. As a part of his role, he leads a team that looks after all CRM efforts for the market, including consumer acquisition, email, push notifications and the all-new membership program, Creators Club. He lives in Portland, OR with his wife, son and French bulldog.