• November 11-13
  • JW Marriott
  • Indianapolis, IN
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CUSTOMER EXPO 2019 SPEAKERS

  • Amy Barnett
    Director of CRM Loyalty & Insights
  • Adam Pierno
    AVP Marketing Strategy
  • Robert Passikoff
    Founder and President
  • Cindy McKissock
    Vice President of Design
  • Julie Oleskiewicz
    Director of Leaders Club Program Management
  • Bridget Sponsky
    Sr. Director of Enterprise Marketing
  • Michelle Garcia
    Sr. Manager of Customer Journey
  • Nadia Libralesso
    Senior Director of Loyalty and Rewards
  • Jessica Groves
    Brand Manager of Loyalty Marketing
  • Elizabeth Fettes
    VP of Marketing and Brand Strategy
  • Jon Dale
    Assistant Vice President - Brand
  • Mostafa Boutajrit
    VP of Loyalty
  • SEE THE COMPLETE LIST OF SPEAKERS HERE
Download the Agenda Outline
Customer Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle.

BRANDS ATTENDING

EXPO FEATURES

  • 25+ Sessions
    We’ve brought together some of the top voices in customer loyalty to explain what their brand has been doing to innovate in the space, and where the industry looks to be going in the future. Topics include customer experience, customer engagement, social media, and leveraging the mobile platform to achieve measurable results.
  • Brand Networking
    Meet with fellow marketers to benchmark your efforts against the biggest brands across a full spectrum of industries, while discussing what’s working, what isn’t, and how to better leverage technologies to craft a more complete view of your customer experience.
  • Exhibit Hall
    A crucial first step in implementing a CX program is finding and leveraging the right technology for your company. Meet with technology & service providers on the cutting edge of customer experience and find the partner that will enable you to collect customer data, analyze the results, and take the next step armed with the knowledge you need to engage customers effectively.
  • 2019 Customer Awards
    Customer Expo is also home to the Loyalty360 Customer Awards. Conference attendees will decide which organizations will take home the top award in a variety categories, including the prestigious 360-Degree Award.
  • Happy Hour
    After a day packed with unique insight and learning opportunities, there’s no better way to unwind than with Customer Expo ’s Happy Hour. Enjoy a laid-back, informal atmosphere in which you’ll network with fellow marketers and end the day with a relaxing chance to catch your breath before the next day’s events.

BRANDS AT A GLANCE

BY LEVEL
BY INDUSTRY

JW Marriott indianapolis

Get a sneak peek into one of the premier hotels in Indianapolis
  • EXTERIOR
  • WHIte river BALLROOM
  • King Guest Room
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PREVIOUS LOYALTY360 SPEAKERS

  • Nataki Edwards
    Senior Vice President of Digital Strategy and Operations
  • David Mingle
    General Director of Global Customer Experience Execution and Planning
  • Mark Snyder
    Executive Vice President
  • Michael Marino
    Senior Vice President
  • Jose Costa
    Group President
  • Eric Messerschmidt
    SVP Marketing
  • Julie Gerola
    Vice President & General Manager for Digital Marketing & Operations
  • Seth Rabinowitz
    Senior Vice President
  • Brian Popelka
    SVP of Supplier and Customer Care
  • Al Perkinson
    Vice President of Marketing
  • Jackson Jeyanayagam
    CMO
  • Stuart Slutzky
    Chief of Product Innovation

Sponsors & Exhibitors

Sponsors
  • Gold
  • Gold
  • Silver
  • Platinum
  • Gold
  • Gold
  • Supporting
  • Gold
  • Gold
  • Silver
  • Supporting
  • Supporting
Exhibitors

Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Join Loyalty360 to stay up to date with the newest thought leadership, hot topics and latest trends in loyalty marketing. Register for a free online account or become a member today!