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2017 Customer Expo Agenda

Download the 2017 Customer Expo PDF Agenda Outline

Monday, November 6, 2017
Speakers
  • Todd McMurtrey, Global Marketing Operations, Medtronic
  • Adam McMurtrey, Industrial Sales Engineer, ExxonMobil
bBreakout Session 10:00am - 10:45am
Speakers
  • Mark Johnson, CEO & CMO, Loyalty360
  • Jeff Sopko, President, Baesman
gGeneral Session 11:00am - 11:15am
Speakers
  • Doug Zarkin, VP - CMO, Pearle Vision
gGeneral Session 11:15am - 12:15pm
12:15pm - 1:15pm
Speakers
  • Stephen Kennedy, Director of Loyalty, Domino's
  • Kevin Murphy, Vice President of Client Services, Epsilon
  • Tad Fordyce, Senior Vice President of Loyalty, Epsilon
wWorkshop Session 1:25pm - 2:25pm
Speakers
  • Jason Burnham, Principal, Communications & Design, Innovation Lead, Strativity
wWorkshop Session 1:25pm - 2:25pm
Speakers
  • Doreen Pippen, Senior Director of Customer Loyalty, Thermo Fisher Scientific
bBreakout Session 2:35pm - 3:20pm
Speakers
  • Michael Marino, CXO, Caesars Entertainment
  • Marc Rashba, VP of Digital Partnerships & Development, Sony Pictures Entertainment
  • Patsy Rey, Loyalty Marketing Director, Enterprise Holdings
bBreakout Session 2:35pm - 3:20pm
Speakers
  • Stellar Loyalty
  • Crowdtwist
  • Baesman
bBreakout Session 3:50pm - 4:20pm
Speakers
  • Danielle Quatrochi, SVP, Customer Experience & Innovation, Finish Line
  • ​Jamie Russo, Vice President of Loyalty Programs and Customer Engagement, Choice Hotels
  • Jonathan Ruchman, Senior Director, Customer Experience, Brookdale Senior Living
  • Moderator - Brad Marg – GM / Vice President, Stellar Loyalty
  • Bindi Menon, Vice President Marketing Strategy & Insights, Captain D's
gGeneral Session 4:30pm - 5:15pm
5:15pm - 6:45pm
9:00pm - TBD
Tuesday, November 7, 2017
Speakers
  • Samuel Johnson, VP Global Marketing, Customer Loyalty & Insights, Ryder
  • Colby Hutchinson, Manager Guest Feedback Programs, Best Western
  • Priscilla Yu, Director of Client Engagement and Optimization, RBC Rewards
  • Jonathan Gingerich, Senior Manager, Client Engagement & Loyalty, CIBC
bBreakout Session 9:00am - 10:00am
Speakers
  • Michael Marino, CXO, Caesars Entertainment
  • Tatiana Kruglova, Chapter Leader Customer Care Division, Sberbank
  • Bob Basiliere, Global Accounts Marketing, Dell Technologies
bBreakout Session 9:00am - 10:00am
Speakers
  • Jennifer Kempton, Director, Loyalty & Customer Engagement Partnerships, Choice Hotels
  • John Flynn, Executive Director, Program and Initiative Strategy, MGM Resorts International
  • Michael Rock, Sr. Director, Loyalty Program, RLH Corp
  • Jennifer Grothe, Financial Products, Nissan & Infiniti
bBreakout Session 9:00am - 10:00am
Speakers
  • Rebecca Gentry, Director of CRM Technology, Global Hotel Alliance
  • Eliot Hamlisch, Vice President, Worldwide Loyalty & Partnerships, Wyndham Rewards
  • Nataki Edwards, Senior Vice President of Digital Strategy and Operations, AARP
  • Samuel Johnson, VP Global Marketing, Customer Loyalty & Insights, Ryder
bBreakout Session 10:15am - 11:15am
Speakers
  • Jennifer Kempton, Director, Loyalty & Customer Engagement Partnerships, Choice Hotels
  • Michael Marino, CXO, Caesars Entertainment
  • Samuel Johnson, VP Global Marketing, Customer Loyalty & Insights, Ryder
  • Brian Popelka, SVP, Supplier and Customer Care. Overstock.com
bBreakout Session 10:15am - 11:15am
Speakers
  • Michael Marino, CXO, Caesars Entertainment
  • Stephen Kennedy, Director of Loyalty, Domino's
  • Colby Hutchinson, Manager Guest Feedback Programs, Best Western
  • Priscilla Yu, Director of Client Engagement and Optimization, RBC Rewards
bBreakout Session 10:15am - 11:15am
Speakers
  • Una Morabito, Senior Vice President, MassMutual Financial Group
  • Mark Johnson, CEO & CMO, Loyalty360
  • Michael Rock, Sr. Director, Loyalty Program, RLH Corporation
gGeneral Session 11:45am - 12:30am
12:30pm - 1:30pm
Speakers
  • Strativity Group
  • Clutch
  • CloudCherry
sShowcase Session 1:35pm - 2:05pm
Speakers
  • Una Morabito, Senior Vice President, MassMutual Financial Group
bBreakout Session 2:15pm - 3:00pm
Speakers
  • Morana Bakula, VP of Customer Experience, Bond Brand Loyalty
  • Jonathan Gingerich, Senior Manager, Client Engagement & Loyalty, CIBC
  • Bob Macdonald, President & CEO, Bond Brand Loyalty
bBreakout Session 2:15pm - 3:00pm
Speakers
  • Clay Walton-House, Principal, Lenati
  • Carly Lee, Strategy Consultant, Lenati
wWorkshop Session 3:10pm - 3:55pm
Speakers
  • Lisa B. Erickson, Sr. Director of CRM & Loyalty, Sleep Number
  • Emily Rudin, Chief Customer Officer, CrowdTwist
bBreakout Session 3:10pm - 3:55pm
gGeneral Session 4:05pm - 5:15pm
7:00pm - 8:30pm
Wednesday, November 8, 2017
Speakers
  • Brad Turcotte, VP Marketing, Universal Music Group Nashville
  • Susan Knox, Director of Fan Engagement, Q Prime
gGeneral Session 9:00am - 9:50am
Speakers
  • Samuel Johnson, VP Global Marketing, Customer Loyalty & Insights, Ryder
  • Eliot Hamlisch, VP Worldwide Loyalty and Partnerships, Wyndham Hotel Group
  • Brian Popekla, Senior Vice President of Customer & Partner Care, Overstock.com
gGeneral Session 10:00am - 10:50am
Speakers
  • ​Jill Austin, Chief Marketing Officer, Vanderbilt University Medical Center
gGeneral Session 11:00am - 12:00pm
gGeneral Session 12:00pm - 12:15pm
12:15pm - 1:15pm

Agenda Overview

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