2019 Customer Expo Agenda

Download the 2019 Customer Expo PDF Agenda Outline

Monday, November 11, 2019
12:00pm - 12:45pm
Speakers
  • Brian Venuti, Vice President of Global CRM, Luxottica Group
2:00pm - 2:45pm
Speakers
  • Kim Welther, Vice President of Marketing Strategy, Baesman Insights and Marketing
  • Don Smith, Senior Managing Director and Strategy & Chief Analytics Officer, Brierley+Partners
  • Pamela Erlichman, CMO, Jebbit
2:45pm - 3:30pm
Speakers
  • A.J. Schneider, Executive Vice President, Wheaton World Wide Moving | Bekins Van Lines
3:45pm - 4:30pm
Tuesday, November 12, 2019
Speakers
  • Mark Johnson, CEO, Loyalty360
gGeneral Session 8:30am - 8:45am
Speakers
  • Adam Pierno, AVP Marketing Strategy, Arizona State University
gGeneral Session 8:45am - 9:30am
Speakers
  • Elizabeth Fettes, VP of Marketing and Brand Strategy, Karisma Hotels & Resorts
  • Pam Erlichman, CMO, Jebbit
gGeneral Session 9:35am - 10:15am
10:15am - 10:35am
Speakers
  • King Hill, SVP and Digital Strategist, Marcus Thomas
  • Ian Verschuren, Chief Technology Officer, Marcus Thomas
  • Eric Webb, VP of Sales - North America, Kentico
gGeneral Session 10:35am - 11:15am
Speakers
  • Bridget Sponsky, Sr. Director of Enterprise Marketing, Ally
gGeneral Session 11:20am - 12:00pm
12:00pm - 1:00pm
Speakers
  • Eliot Hamlisch, Senior Vice President Worldwide Loyalty and Partnerships, Wyndham Hotels & Resorts
gGeneral Session 1:00pm - 1:40pm
Speakers
  • Michelle Garcia, Sr. Manager of Customer Journey, Nissan
  • Amy Barnett, Director of CRM Loyalty & Insights, Famous Footwear
  • Chris Bingel, Director of Loyalty & Database Marketing, Red Box
  • Yuichiro Miyake, President, Sapporo Lion
bBreakout Session 2:00pm - 3:00pm
Speakers
  • Nadia Libralesso, Senior Director of Loyalty and Rewards, RBC
  • Michelle Garcia, Sr. Manager of Customer Journey, Nissan
  • Sharath Nair, Group Loyalty Manager, Air Arabia
  • Meaghan Kelly, Member Acquisition Strategy & Field Engagement, Wyndham Hotels & Resorts
bBreakout Session 2:00pm - 3:00pm
Speakers
  • Elizabeth Fettes, VP of Marketing and Brand Strategy, Karisma Hotels & Resorts
  • Julie Oleskiewicz, Director of Leaders Club Program Management, The Leading Hotels of the World
  • Jake Finch, VP of Insight and Intelligence, SharkNinja
  • Jon Dale, Assistant Vice President - Brand, The Doctors Company
bBreakout Session 3:15pm - 4:15pm
Speakers
  • Amy Barnett, Director of CRM Loyalty & Insights, Famous Footwear
  • Cindy McKissock, Vice President of Design, Fannie Mae
  • Nick Agius, Media Content Manager, Francis Ford Coppola Winery
  • Chris Roution, Director of Marketing Partnerships & Business Development, T-Mobile
bBreakout Session 3:15pm - 4:15pm
4:15pm - 4:35pm
Speakers
  • Kevin Myers, Chief Marketing and Information Officer, Donatos Pizza
  • Lisa Erickson, Sr. Director of CRM and Loyalty, Sleep Number
  • Moderator: Jon Siegal, VP of Global Loyalty Sales, Cheetah Digital
  • Mariona Belles, Senior Marketing Manager of Loyalty & Membership, Best Buy
bBreakout Session 4:35pm - 5:15pm
Speakers
  • Mark Johnson, CEO, Loyalty360
gGeneral Session 5:15pm - 5:30pm
Wednesday, November 13, 2019
Speakers
  • Mark Johnson, CEO, Loyalty360
gGeneral Session 8:30am - 8:40am
Speakers
  • Sharath Nair, Group Loyalty Manager, Air Arabia
  • Kevin Myers, Chief Marketing and Information Officer, Donatos Pizza
  • Kelly Edwards, Manager of Loyalty Marketing, DSW
  • Chris Roution, Director of Marketing Partnerships & Business Development, T-Mobile
bBreakout Session 8:45am - 9:45am
Speakers
  • Sarah Pannacciulli, Director of CRM, Wyndham
  • David Loflin, Manager - CX Loyalty, Ford
  • Emily Mikus, Director of Loyalty and Shopper Marketing, GIANT Food Stores
  • Jessica Groves, Brand Manager of Loyalty Marketing, Giant Food Stores
  • Ivy Inniger, Senior Director CRM & Loyalty Marketing for Optical Brands, Luxottica
bBreakout Session 8:45am - 9:45am
Speakers
  • Cecilie Balfour, Marketing Manager for TELUS Rewards, TELUS
  • Jon Dale, Assistant Vice President - Brand, The Doctors Company
  • Chris Roution, Director of Marketing Partnerships & Business Development, T-Mobile
  • Lori Palca, Director of Loyalty Engagement and CRM, Wyndham Hotels & Resorts
bBreakout Session 10:00am - 11:00am
Speakers
  • Julie Oleskiewicz, Director of Leaders Club Program Management, The Leading Hotels of the World
  • Mostafa Boutajrit, VP of Loyalty, Caesars
  • David Loflin | Manager - CX Loyalty | Ford
  • A.J. Schneider, Executive Vice President, Wheaton World Wide Moving | Bekins Van Lines
bBreakout Session 10:00am - 11:00am
11:00am - 11:20am
Speakers
  • Michelle Davis, Partner - Client Growth + Success, ICF Next
  • Robin Ruttle, Digital and Loyalty Marketing, Stop & Shop
gGeneral Session 11:25am - 12:05pm
12:05pm - 1:05pm
Speakers
  • Jodi Rausch, Customer Retention and Loyalty, Lenati
wWorkshop Session 1:05pm - 2:05pm
gGeneral Session 2:10pm - 2:50pm
2:50pm - 3:10pm
Speakers
  • Jim Leone, VP of Data Science, cxLoyalty
wWorkshop Session 3:10pm - 4:10pm
Speakers
  • Cevin Doppmann, Sr. Solutions Engineer, Airship
  • Don Smith, Senior Managing Director and Strategy & Chief Analytics Officer, Brierley+Partners
  • Durga Prasad, Managing Director of Loyalty Marketing, TicketNetwork
gGeneral Session 4:15pm - 4:45pm
Speakers
  • Emily Mikus, Director of Loyalty & Shopper Marketing, GIANT Food Stores
gGeneral Session 4:50pm - 5:30pm
Speakers
  • Mark Johnson, CEO, Loyalty360
gGeneral Session 5:30pm - 5:35pm
5:30pm - 6:45pm

Agenda Overview

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