2018 Customer Expo Agenda

Download the 2018 Customer Expo PDF Agenda Outline

Customer Expo 2018
Wednesday, October 24, 2018
Speakers
  • Mark Johnson, CEO, Loyalty360
gGeneral Session 9:00am - 9:15am
Speakers
  • Don Fox, CEO, Firehouse of America, LLC
gGeneral Session 9:15am - 10:00am
Speakers
  • Lonnie Mayne, Founder & CEO, Red Shoes Living
kKeynote Session 10:05am - 10:50am
Speakers
10:50am - 11:10am
gGeneral Session 11:15am - 12:00pm
Speakers
  • Melayna Gabiou, Marketing Director, Kount
bBreakout Session 12:10pm - 12:45pm
12:45pm - 1:45pm
Speakers
  • Tad Fordyce, Senior Vice President of Loyalty, Epsilon
  • Mitch Kennedy, Senior Program Manager of Loyalty & CRM, Dell
wWorkshop Session 1:45pm - 2:45pm
Speakers
  • Michael Testa, North American Retail & Loyalty Vertical Lead, FICO
  • John Koltonowski, Retail Practice Leader, FICO Marketing Solutions
wWorkshop Session 1:45pm - 2:45pm
Speakers
  • Saloni Janveja, Executive Marketing Director of Social, Innovation and Direct to Consumer Insurance, Ally Financial
bBreakout Session 2:50pm - 3:25pm
Speakers
  • Rhonda Motil, Vice President Marketing, J. Lohr Vineyards & Wines
bBreakout Session 2:50pm - 3:25pm
Speakers
  • Antje Helfrich, Senior Manager, Lenati
  • Rich Perkins, Marketing Strategy Manager, Lenati
wWorkshop Session 3:30pm - 4:30pm
Speakers
  • Jeff Sopko, Baesman Insights & Marketing
  • Kim Welther, Vice President of Loyalty Strategy, Baesman Insights & Marketing
wWorkshop Session 3:30pm - 4:30pm
gGeneral Session 4:40pm - 5:25pm
Speakers
  • Mark Johnson, CEO, Loyalty360
gGeneral Session 5:30pm - 5:35pm
Thursday, October 25, 2018
Speakers
  • Mark Johnson, CEO, Loyalty360
gGeneral Session 8:50am - 8:55am
Speakers
  • Doug Speedie, Senior Partnership Manager, T-Mobile
  • Jim Noteboom, Senior Vice President, Loyalty & Consumer Insights, Loblaw Companies Limited
  • Ryan Hill, Director of Customer Experience, Caesars Entertainment
  • Tyler Saxey, Director of Customer Experience, Foot Locker
bBreakout Session 9:00am - 10:00am
Speakers
  • Nadav Gan, Vice President, Franchise Strategy, AMC Networks
  • Darrin Samaha, Vice President of Brand, Yesway
  • Kelly Mahoney, Senior Director of Customer Marketing, Ulta Beauty
  • Ron Davis, Senior Manager Loyalty Operations, Sleep Number
bBreakout Session 9:00am - 10:00am
Speakers
  • Andrew George, Associate Director, National Customer Experience Marketing, Canadian Red Cross
  • Don Fox, CEO, Firehouse Subs
  • Suzanne McDonnell, Senior Marketing Manager, Sony
  • Toyin Powell, Director, Member Acquisition and Early Engagement Strategy, Wyndham Rewards
bBreakout Session 9:00am - 10:00am
Speakers
  • David Overman, Rewards Manager, BB&T
  • Katherine McKinley, Senior Marketing Analyst, Pepsi
  • Mark Staples, Associate Director, Kellogg's
  • Stephanie McGinley, Digital Communications Manager, National Lacrosse League
bBreakout Session 10:15am - 11:15am
Speakers
  • Scott Byrer, Director Consumer Engagement, Adidas
  • Fred Pratt, Director of Marketing, Best Western
  • Ryan Hill, Director of Customer Experience, Caesars Entertainment
  • Siobhan Mitchell, Director of Loyalty Marketing, AccorHotels
bBreakout Session 10:15am - 11:15am
Speakers
  • Jimmy Budnik, Vice President of Customer Care, Overstock.com
  • Jeff Halverson, VP of Operations, ULTA Beauty
  • Michael Loizou, Director of Sales & Marketing, Troon
  • Toyin Powell, Director of Member Acquisition and Early Engagement Strategy, Wyndham Rewards
bBreakout Session 10:15am - 11:15am
Speakers
  • Brian Roach, Marketing Director, Strategic Initiatives, Ally Financial
  • Fred Pratt, Marketing Director, Best Western
  • Kristen Kille, Marketing Manager, Ally Financial
  • Ryan Hill, Director of Customer Experience, Caesars Entertainment
  • Siobhan Mitchell, Director of Loyalty Marketing, AccorHotels
bBreakout Session 11:30am - 12:30pm
Speakers
  • Andrew George, Associate Director, National Customer Experience Marketing, Canadian Red Cross
  • Dragan Yerkic, Director of Quality Assurance, Allianz Partners
  • George Li, Senior Associate Brand Manager, Budweiser
  • Lesley Hubbard, UX Design Manager, Prudential Financial
  • Nate Ford, Speech Analytics Analyst, USA, Allianz Partners
  • John Consigli, Director, Digital Products, Customer Experience, Prudential Financial
bBreakout Session 11:30am - 12:30pm
Speakers
  • Chris Roution, Director of Marketing Partnerships & Business Development, T-Mobile
  • Fred Pratt, Director of Marketing, Best Western
  • Michael Loizou, Director of Sales & Marketing, Troon
  • Toyin Powell, Director, Member Acquisition and Early Engagement Strategy, Wyndham Rewards
bBreakout Session 11:30am - 12:30pm
12:30pm - 1:30pm
Speakers
  • Brian Venuti, Vice President, Global CRM, Luxottica Group
  • Darrin Samaha, Vice President of Brand, Yesway
  • Kelly Mahoney, Senior Director of Customer Marketing, Ulta Beauty
gGeneral Session 1:30pm - 2:05pm
Speakers
  • Christine Bardwell, Global Product Manager - Strategy, Oracle
wWorkshop Session 2:10pm - 3:10pm
wWorkshop Session 2:10pm - 3:10pm
gGeneral Session 3:30pm - 4:00pm
Speakers
  • Jim Noteboom, Senior Vice President, Loyalty & Consumer Insights, Loblaw Companies Limited
gGeneral Session 4:05pm - 4:40pm
Speakers
  • Gary Keffer, Director, Strategic Marketing, Universal Music Group Nashville
  • Pete Wood, Senior Vice President, Global Digital Sales and Distribution, Sony Pictures Global Television
gGeneral Session 4:45pm - 5:20pm
Speakers
  • Mark Johnson, CEO, Loyalty360
gGeneral Session 5:20pm - 5:25pm
Friday, October 26, 2018
Speakers
  • Ron Davis, Senior Manager Loyalty Operations, Sleep Number
  • Siobhan Mitchell, Director of Loyalty Marketing, AccorHotels
  • Tyler Saxey, Director of Customer Experience, Foot Locker
gGeneral Session 9:00am - 9:35am
Speakers
  • Una Moribito, Senior Vice President. MassMutual Financial Group
gGeneral Session 10:30am - 11:05am

Agenda Overview

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