Agenda & Speakers

Technology and Service Provider Power 1/2 Hour Session

Take a peek at the newest technologies and services set to shake up the customer loyalty industry during the Technology and Service Provider Power Half-Hour. This rapid-fire 30 minute session features presentations from suppliers and the tools they’ve developed to help YOU reach customers and build loyalty. 


Cevin Doppmann, Sr. Solutions Engineer, Airship

As a Sr. Solutions Engineer at Airship, Cevin is responsible for determining the solution fit in the pre-sales process, advising as a product expert, demo guru and customer storyteller. For over 10 years he has worked closely with enterprise brands such as Microsoft, Samsung, Frontier Communications, AT&T, Dignity Health, and Chase Bank. Prior to his solutions career, Cevin was an IT professional.Cevin puts his deep technical knowledge to work every day, solving complex enterprise goals and helping to find and explain solutions that are clear and easy to understand.

Don Smith, Senior Managing Director and Strategy & Chief Analytics Officer, Brierley+Partners

Don earned his Ph.D. in Political Science from The Florida State University, and spent 11 years in academia teaching statistics and policy evaluation. Prior to joining Brierley, he was a research director for Dallas County, in charge of database modeling, data mining, and program reporting. He has authored several journal articles and a full-length book. At Brierley, Don leads our strategic program design practice, responsible for engineering solutions which balance compelling value propositions with enhanced member experiences and data-driven customer engagement. His current client list includes 7-Eleven, Al Tayer, Express, GameStop, Grupo Gigante, Hertz and MoneyGram. An avid theater aficionado, his passion for presentation informs his marketing data analytics, where he eschews the traditional view in favor of a dynamic storytelling model that brings numbers to life through contextualization and the generation of actionable insights.

Durga Prasad, Managing Director of Loyalty Marketing, TicketNetwork

Durga Prasad is the Managing Director of Loyalty Marketing at TicketNetwork, one the most trusted and largest privately-held secondary ticketing marketplaces in the country. In his role, Durga oversees Mercury webservices and Loyalty rewards divisions by setting and executing business strategy, managing strategic partnerships and business development, running P&L of the divisions, and more.

Prior to this, Durga has vast experiences as Lead Software Engineer and Product Manager leading the development and launch of high impact products in Reinsurance, FinTech and other Financial Services companies. He is passionate about influencing how people experience technology and solving problems using scalable technological solutions balancing both strategic short-term and long-term goals of organizations.

Durga has a bachelor’s degree in engineering from IIIT, Hyderabad, India and an MBA from Boston University.

Agenda Overview

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