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Agenda & Speakers

Session Featuring Choice Hotels

Session information coming soon!


​Jamie Russo, Vice President of Loyalty Programs and Customer Engagement, Choice Hotels

Jamie Russo, Vice President of Loyalty Programs and Customer Engagement, joined Choice Hotels International in October 2014 to spearhead strategic direction of Choice’s award-winning loyalty program, Choice Privileges. In his role, he is responsible for growing and further enhancing the loyalty program as well as managing relationship marketing. He also oversees reservations and customer and franchisee engagement across Choice’s network of call centers.
Jamie came to Choice from American Express, where he had various positions spanning card acquisition, product management, and business development. In the consumer division of American Express, he managed marketing of co-brand products (including the Delta SkyMiles Card), negotiated and launched the Mercedes-Benz credit cards, and began acquisition programs with Amazon Prime and Universal Studios. He also held positions in the Merchant Services organization, where he was responsible for managing global hotel and industry relationships. 
He holds a B.A. in Economics and Spanish from Bowdoin College in Brunswick, Maine.

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