Agenda & Speakers

Pre-Conference Roundtable - Wheaton World Wide Moving | Bekins Van Lines | Stevens Worldwide Van Lines

Monday, November 11, 2019 - 3:45 PM - 4:30 PM
Wheaton Van Lines is the fourth largest household goods van line group in the United States and owns three major brands in the industry – Wheaton World Wide Moving, Bekins Van Lines and Stevens Worldwide Van Lines. Annually, Wheaton completes between 25,000 and 30,000 relocations.

In the relocation industry, frontline associates must build strong relationships with customers, since they interact very closely and directly. To this end, Wheaton has based its Move Management approach on creating a bond between the associate and the customer.

Wheaton’s attention to the customer experience is a necessity.The company must achieve customer loyalty the hard way—by providing an optimal customer experience.

During this session, A.J. Schneider will focus on: 
- Executive-level buy in and participation in the employee training process
- Initial buy in versus long-term alignment
- Developing a training and employee engagement roadmap - and where "pitstops" may be required along the way


A.J. Schneider, Executive Vice President, Wheaton World Wide Moving | Bekins Van Lines

A veteran sales, marketing and communications practitioner, Schneider spent nearly 15 years working with a variety of corporations and clients in a host of industries – from technology and engineering to recruiting and state government – building their brands and ensuring that sales and service were aligned. He learned the household goods relocation services industry by developing programs for some of the largest domestic moving companies in the U.S. while working for public relations, marketing communications and branding firms in the Midwest.

Schneider entered the relocation services industry full-time in 2007 by going to work for Wheaton Van Lines, Inc., the parent company of Wheaton | Bekins, the fourth largest van line group in the country. In 2014, Schneider became Executive Vice President. Today he’s responsible for Sales and Marketing, Agency Development, Customer Service, the Military and the company’s FF&E division. 
Schneider earned his Bachelor’s Degree in Journalism from Indiana University.

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