Agenda & Speakers

Creating Measurable Customer Experience & Loyalty in an Evolving Retail Market

The retail space is nearly unrecognizable from what it was ten, even five years ago. From the rise of online shopping, to elevating the in-store experience, changing customer expectations, and the opportunity to add alternative rewards to the current mix, the result is a crossroads in which individual organizations must find unique solutions that create alignment within the brand; there is no one-size-fits-all solution.
During Customer Expo 2018, marketers from leading brands in this industry will discuss the implications of an increasingly digital space, and what their organizations are doing to both adapt to changing customer preferences, while still remaining true to their core values.


Brian Venuti, Vice President, Global CRM, Luxottica Group

At Luxottica, Brian is the VP of Global CRM responsible for customer and patient strategies across the optical and sunglass businesses. Prior to Luxottica, he ran CRM at Etrade where he oversaw customer experience and channel strategy. His experience includes companies like Sears and Capital One where he worked to develop segmentation, targeted marketing capabilities and institute direct response innovations. He was a finalist in the Loyalty and Gamification World Championships. He received his MBA from the University of Virginia.

Agenda Overview

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