Agenda & Speakers

Loyalty360 Customer Awards Finalist Presentations | Customer Centric Culture

Wednesday, November 13, 2019 - 8:45 AM - 9:45 AM
Leading up to the Loyalty360 Customer Awards ceremony, the finalists competing in the 2019 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.


Sarah Pannacciulli, Director of CRM, Wyndham


David Loflin, Manager - CX Loyalty, Ford


Emily Mikus, Director of Loyalty and Shopper Marketing, GIANT Food Stores

Emily Mikus serves as the Director of Loyalty and Shopper Marketing at GIANT Food Stores.
In this role, Emily leads the team responsible for all aspects of GIANT’S loyalty program, GIANT Choice Rewards, including the strategy, management and execution. She also has oversight of the company’s shopper marketing programs.
Emily has nearly 15 years of experience in the grocery industry and has held various positions at GIANT over the years. Prior to her current position, Emily held positions in Strategic Planning and Business Development, Insights, Marketing and Store Operations. Emily’s breadth of experience in providing strategic leadership and consumer research support for multiple disciplines across the business lends to a deep, longitudinal understanding of consumers, brands and competitors, with a customer-minded focus and analytical drive to continually uncover new opportunities and innovate new solutions.
Emily earned a Bachelor of Science degree in business administration from Millersville University. She currently serves on the Occupational Advisory Committee for Careers and Technology at the Carlisle Area School District and is a proud mom of two young boys.

Jessica Groves, Brand Manager of Loyalty Marketing, Giant Food Stores

Jessica Groves is the Brand Manager of Loyalty Marketing at Giant Food Stores LLC. She has worked in the grocery industry for 15 years with experience in Operations, Human Resources, Merchandising and Marketing. Jessica was named one of Loyalty 360s "40 under 40" earlier in 2019 as well as a finalist for Top Woman in Grocery with Progressive Grocer in 2019. Jessica has a passion for putting the customer at the heart of the business and most recently led the redesign and launch of the CHOICE Rewards loyalty program. 

Ivy Inniger, Senior Director CRM & Loyalty Marketing for Optical Brands, Luxottica


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