Agenda & Speakers

Loyalty360 Customer Awards Finalist Presentations | Loyalty and Advocacy

Wednesday, November 13, 2019 - 8:45 AM - 9:45 AM
Leading up to the Loyalty360 Customer Awards ceremony, the finalists competing in the 2019 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.


Sharath Nair, Group Loyalty Manager, Air Arabia

Sharath is Group Loyalty Manager with Air Arabia, the leading low cost airline in the Middle East and North Africa. 
He is an award winning growth marketeer with 10 years of experience helping organisations like INFINITI Automobiles, M H Alshaya, Kuwait and Reliance Retail, India launch Loyalty & CRM programs and transform existing ones into hugely profitable cash machines.
Sharath has a bachelor degree in engineering from the National Institute Of Technology, Trichy, India and an MBA from the Indian Institute of Management, Kozhikode, India.

Kevin Myers, Chief Marketing and Information Officer, Donatos Pizza

Kevin Myers is the Chief Marketing and Information Officer at Donatos Pizza.  In his first year Kevin has successfully “fused” the Marketing and Technology teams with innovations, growth projects, common purpose and joint goals, budgets and expected ROI. He joined Donatos following an impressive career with retail brands and software companies leading their marketing, product development, and sales efforts. Kevin specializes in “connecting the dots” often missed when chasing industry trends, implementing leading-edge technologies, and innovative branding/marketing programs. This enabled the organizations he led to align innovation to fueling sales, meeting profits, leveraging influencers and elevating the overall customer experience. 
While most of Kevin’s career has been in marketing and sales, he credits his engineering degree from The Ohio State University as giving him a unique advantage in aligning technology to unresolved problems, unmet needs and unique market opportunities.

Kelly Edwards, Manager of Loyalty Marketing, DSW

Kelly Edwards is the Manager, Loyalty Marketing at DSW Inc. Designer Brands, an American footwear retailer of designer and name brand shoes and fashion accessories. The retailer has over 500 stores in the United States and an e-commerce website. Kelly currently managers the DSW VIP Loyalty program with over 25 million members.  As a passionate, data-driven marketer Kelly believes that brands should always be evolving to meet the customer’s needs. In May 2018, Kelly played a pivotal role in relaunching the DSW Rewards program to DSW VIP.  Kelly and her team seek to create meaningful customer experiences across every touchpoint and she holds the firm belief that loyalty programs must extend beyond transactional loyalty to inspire self-expression.
Kelly holds a B.A. in English from The Ohio State University. Born and raised in Columbus, Ohio she is an avid Ohio State Buckeye fan and active member within the community. She has held prior positions in digital marketing at Bath & Body Works.

Chris Roution, Director of Marketing Partnerships & Business Development, T-Mobile

Chris Roution, Director of Marketing Partnerships & Business Development at T-Mobile. His nearly two decades of experience years spans, business development, strategic partnerships, product management and software development. As Director of Partnerships, Chris’ main focus these days is setting the partnership strategy, vision and execution for T-Mobile’s Customer Appreciation program, T-Mobile Tuesdays. Chris’ team manages a portfolio of brand partnerships across a broad range of industries, i.e., Entertainment, Gaming, Retail, Food & Beverage and e-Commerce.

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