Agenda & Speakers

Loyalty360 Customer Awards Finalist Presentations | Customer Feedback and Insights

Tuesday, November 12, 2019 - 3:15 PM - 4:15 PM
Leading up to the Loyalty360 Customer Awards ceremony, the finalists competing in the 2019 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.


Elizabeth Fettes, VP of Marketing and Brand Strategy, Karisma Hotels & Resorts

Elizabeth Fettes is the head of Marketing & Brand Strategy for Premier Worldwide Marketing which is the exclusive worldwide sales and marketing representatives for Karisma Hotels & Resorts. Karisma is an award-winning luxury hotel collection which owns and manages properties in Latin America, the Caribbean and Europe with an impressive portfolio including the one and only Nickelodeon Hotels & Resorts and Margaritaville Island Reserve Resort, the all-inclusive brand of Margaritaville. Elizabeth oversees and transforms each brand to life within the consumer’s journey with tailored communications and marketing one to one, not one to all. From brand ideation to product development to interaction throughout the consumer lifecycle, Elizabeth has continued to improve the dialogue with the consumer to be one of meaning, value and putting the consumer’s needs front and center. With her previous experience at Regent Seven Seas Cruises, Royal Caribbean and the sports industry, she has continued her passion of creating an unique consumer marketing experience. She’s an avid sports fan – Miami Hurricanes (Go Canes), loves spending time with her family, traveling and curling up with her 150-lb French Mastiff, Patrick.

Julie Oleskiewicz, Director of Leaders Club Program Management, The Leading Hotels of the World

Julie Oleskiewicz is a Loyalty Marketing Professional with 10+ years in the travel industry. In her current role as Director, Leaders Club Program Management, she oversees the operations, servicing and performance of Leaders Club, the loyalty program of The Leading Hotels of the World, Ltd. (LHW). In 2018 Julie played a vital role in transforming the Leaders Club Program, which was re-designed to better serve the needs of both the guest and the Member Hotel customers. A passionate customer advocate, her mission was to ensure a smooth transition between programs by training hoteliers and service center employees to maintain a best-in-class service experience for loyalty member guests.
In her previous roles at Lufthansa German Airlines, Julie’s functional experience ranged from direct marketing to strategic brand advertising in positions at the local, regional and global levels.
When not traveling, Julie enjoys discovering new places in Brooklyn where she lives with her husband and baby on the way.

Jake Finch, VP of Insight and Intelligence, SharkNinja

Jake Finch is the Vice-President Insight and Intelligence at SharkNinja, a global manufacturer of  small home appliances and market leader in the both the Vacuum and Kitchen categories
In this capacity, Jake leads a global team focused on Category and Market insights in support of Product Development, Customer experience in service  of launching 5 star products that delight our consumers while driving a high rate of sale for our retailers. 
His innovative approach to re-engineering  consumer insight strategies and  analytics is a  key enabler of SharkNinja’s relentless focus on innovation, consumer satisfaction  and  time to market.  Jake has previously held roles in global  customer Experience and contact center operations.
Jake holds a Masters in Business and Administration from HEC Montréal, considered one of the global elite of  business schools that hold all three prestigious accreditations: AMBA, AACSB International and EQUIS.

Jon Dale, Assistant Vice President - Brand, The Doctors Company

Jon Dale is the Assistant Vice President responsible for brand and communications for The Doctors Company, the nation’s largest physician-owned medical malpractice insurer with $4.5 billion in assets. With over 25 years in marketing and communications, Jon has led customer experience, retention, and “share of wallet” initiatives for companies in the airline, hospitality, insurance, banking, healthcare, and technology industries.
A Massachusetts native, Jon is a graduate of Dartmouth College and holds a Masters of Business Administration degree from Columbia University. He currently resides north of San Francisco with his wife Mary and two dogs.

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