Agenda & Speakers

Loyalty360 Customer Awards Finalist Presentations | Employee Empowerment

Leading up to the Loyalty360 Customer Awards ceremony, the finalists competing in the 2019 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.
 

Speakers

Julie Oleskiewicz, Director of Leaders Club Program Management, The Leading Hotels of the World

Julie Oleskiewicz is a Loyalty Marketing Professional with 10+ years in the travel industry. In her current role as Director, Leaders Club Program Management, she oversees the operations, servicing and performance of Leaders Club, the loyalty program of The Leading Hotels of the World, Ltd. (LHW). In 2018 Julie played a vital role in transforming the Leaders Club Program, which was re-designed to better serve the needs of both the guest and the Member Hotel customers. A passionate customer advocate, her mission was to ensure a smooth transition between programs by training hoteliers and service center employees to maintain a best-in-class service experience for loyalty member guests.
 
In her previous roles at Lufthansa German Airlines, Julie’s functional experience ranged from direct marketing to strategic brand advertising in positions at the local, regional and global levels.
 
When not traveling, Julie enjoys discovering new places in Brooklyn where she lives with her husband and baby on the way.
 

Mostafa Boutajrit, VP of Loyalty, Caesars

As the VP of loyalty and Financial Services and Marketing Products, Mostafa Boutajrit is responsible for strategy, design and execution of Caesars Entertainment customer loyalty program, Caesars Rewards, the industry-leading loyalty program which fuels Caesars analytics marketing engine. create strategic vision to drive engagement through enhanced promotions, mobile marketing, gamification, integration with the mobile app. In addition to pioneering innovative ways to thoughtfully and constructively elevate the service excellence across all 38 Caesars properties.
Mo started his career with Caesars 22 years ago, with multidiscipline background including Finance, Internal Audit, Casino and hospitality Operation.

With more than 65MM members and 47 Casinos in 5 countries, his team approaches loyalty with the mindset of creating emotional experiences for the members. Mo believes loyalty today should be a happy marriage between data and art, with a multitude of brands
 

David Loflin | Manager - CX Loyalty | Ford

 

A.J. Schneider, Executive Vice President, Wheaton World Wide Moving | Bekins Van Lines

A veteran sales, marketing and communications practitioner, Schneider spent nearly 15 years working with a variety of corporations and clients in a host of industries – from technology and engineering to recruiting and state government – building their brands and ensuring that sales and service were aligned. He learned the household goods relocation services industry by developing programs for some of the largest domestic moving companies in the U.S. while working for public relations, marketing communications and branding firms in the Midwest.

Schneider entered the relocation services industry full-time in 2007 by going to work for Wheaton Van Lines, Inc., the parent company of Wheaton | Bekins, the fourth largest van line group in the country. In 2014, Schneider became Executive Vice President. Today he’s responsible for Sales and Marketing, Agency Development, Customer Service, the Military and the company’s FF&E division. 
Schneider earned his Bachelor’s Degree in Journalism from Indiana University.
 

Agenda Overview

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