Agenda & Speakers

Loyalty360 Customer Awards Finalist Presentations | Business Transformation

Tuesday, November 12, 2019 - 2:00 PM - 3:00 PM
Leading up to the Loyalty360 Customer Awards ceremony, the finalists competing in the 2019 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.


Nadia Libralesso, Senior Director of Loyalty and Rewards, RBC

As Senior Director of RBC Rewards and Loyalty, Nadia has end to end responsibility for all RBC Rewards Products including the future strategic direction, ongoing growth of the business, and expansions as we evolve the overall Loyalty program.  Nadia not only overseas the management of the Travel and Retail suite of Rewards products, but she also has direct accountability for the relationship management of key merchant partners to the program.
Over the past 20 years, Nadia has held progressively more senior roles with broad mandates that span across data and analytics, product management, cards and rewards.  Nadia joined RBC in 2004 in the credit cards business managing the growth and retention strategies, pricing strategies and marketing for the credit card business.
Nadia holds a BAA from Ryerson University in Toronto.

Michelle Garcia, Sr. Manager of Customer Journey, Nissan

Michelle Garcia is Senior Manager, Customer Experience at Nissan North America. She has worked in the automotive industry for 23 years, and is a seasoned leader with comprehensive experience in program management, business transformation and change management.  With a passion for taking on new challenges, she has addressed complex business problems in national, regional, and international environments.  

Sharath Nair, Group Loyalty Manager, Air Arabia

Sharath is Group Loyalty Manager with Air Arabia, the leading low cost airline in the Middle East and North Africa. 
He is an award winning growth marketeer with 10 years of experience helping organisations like INFINITI Automobiles, M H Alshaya, Kuwait and Reliance Retail, India launch Loyalty & CRM programs and transform existing ones into hugely profitable cash machines.
Sharath has a bachelor degree in engineering from the National Institute Of Technology, Trichy, India and an MBA from the Indian Institute of Management, Kozhikode, India.

Meaghan Kelly, Member Acquisition Strategy & Field Engagement, Wyndham Hotels & Resorts

Meaghan Kelly serves as Director, Acquisition and Field Engagement, at Wyndham Hotels & Resorts, the world’s largest hotel franchising company, with over 9,200 hotels across more than 80 countries on six continents. In this role, Kelly has global oversight for member acquisition and field engagement with Wyndham Rewards, the company’s award-winning guest loyalty program.
Most recently, Kelly spearheaded the transformation of enrollment incentives to drive growth for Wyndham Rewards—named the number one hotel rewards program by readers of USA TODAY— adding new frontline staff benefits and expanding the incentive program features, all of which were built through hotel insight, research, & analysis.
Kelly joined Wyndham in 2010 and since that time, has held a number of progressive operational roles at Wyndham focused on sales process, programs, and technology. She started her current role in early 2019. Prior to Wyndham, Kelly served in various marketing and operational roles with Subway and later, Realogy.
Kelly is a graduate of Mount Saint Mary’s University.

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