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In order to accomplish all the tasks that modern life demands a safe and reliable vehicle is absolutely essential for most people. Proper car care and auto maintenance, therefore, has become an inevitable part of daily life. But this does not mean that car care brands can remain complacent and simply let drivers come to them. Like brands across many other verticals, competition within this industry is fierce. And faced with a crowded landscape that supports both nation-wide chains and vast networks of local hometown shops, just offering consistent and high quality service is no longer enough to gain an edge.
Driven Brands, which includes Meineke and Maaco, fundamentally understands these marketing challenges, and it recognized the need to transform the way it engaged consumers. Through a renewed focus on data-driven insights, targeted integration, and accurate segmentation, the brand has recently, and successfully, redefined its entire experience for both drivers and franchise owners alike.
During this session titled, “A Customer Service Transformation with Driven Brands,” learn how leading car providers are connecting with customers to take engagement far beyond just a friendly smile and competent tune-up.
Key takeaways include:
• How a shift away from traditional print media and toward increased digital engagement led to an innovative web platform for franchise owners
• How a renewed focus on both B2B and B2C targeting and segmentation helps Driven Brands build better relationships with franchisees, suppliers, and end consumers
• Best practices for adding new verticals by developing synergistic strategies