Agenda & Speakers

2018 Loyalty360 Customer Awards Finalist Presentations: Customer Centric Culture

Leading up to Thursday’s Loyalty360 Awards ceremony, the finalists competing in the 2018 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.

After the presentations, attendees will vote for their choices for bronze, silver, gold, and platinum in the particular category.

Speakers

Doug Speedie, Senior Partnership Manager, T-Mobile

  

Jim Noteboom, Senior Vice President, Loyalty & Consumer Insights, Loblaw Companies Limited

Jim Noteboom is Senior Vice-President Loyalty & Consumer Insights at Loblaw. Jim is responsible for Canada’s leading loyalty program PC Optimum, which launched on February 1st, 2018 and currently has more than 13 million members. Prior to working at Loblaw, Jim held executive positions at JPMorgan Investment Bank, London (UK), and at A.S.Watson Health & Beauty Europe (Hutchison Whampoa of Hong Kong).  Jim holds an MBA in Business Economics from the Erasmus University of Rotterdam and a post-doctorate Accountancy from the University of Brabant, The Netherlands.

Ryan Hill, Director of Customer Experience, Caesars Entertainment

Ryan Hill joined Caesars Entertainment in January 2018 as the Director of Customer Experience.  Ryan works closely with the loyalty team on various strategic and operational initiatives to drive acquisition and increased engagement in Total Rewards, Caesars 55M member loyalty program.  In addition, Ryan works on Customer Journey and Customer Experience projects, particularly as it relates to a guest's pre-trip and post-trip experience.  Prior to joining Caesars, Ryan was a consultant at Bain & Company and owned a technology-driven local services business. 

Tyler Saxey, Director of Customer Experience, Foot Locker

 Tyler Saxey is a customer-obsessed and results-oriented customer experience leader with over 10 years of strategic program management experience. He served as a front line practitioner with American Express, built CX strategies for Fortune 500 companies as a Customer Success Manager at InMoment, and now heads Foot Locker's global Voice of the Customer efforts as the Director of Customer Experience. Tyler is a graduate of The University of Phoenix and earned a Customer Experience Certificate from Rutgers University in 2016.
 

Agenda Overview

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