Agenda & Speakers

2018 Loyalty360 Customer Awards Finalist Presentations: Employee Impact

Leading up to Thursday’s Loyalty360 Awards ceremony, the finalists competing in the 2018 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.

After the presentations, attendees will vote for their choices for bronze, silver, gold, and platinum in the particular category.

Speakers

Jimmy Budnik, Vice President of Customer Care, Overstock.com

Jimmy Budnik, Overstock.com’s Vice President of Customer Care, began his  career  with  the  online  retailer  in  2008  as  a  Senior  Process  Improvement  Engineer  after  half  a  decade  working  as  an  Industrial  Engineer,  first  with  UPS,  then  with  Homeshield.  
 
Budnik  has  held  several  positions  in  his  time  at  Overstock,  where  he  developed  strategies  and  executed  improvements  initiatives  to  drive  growth  and  improve  the  customer  experience.  These  roles  included  transitioning  between  multiple  departments  as  a  Chief  of  Staff,  including  Customer  Care,  Marketing,  Merchandising,  and  the  Office  of  the  President.  Also  during  this  time,  he  was  a  Senior  Director  of  the  Product  Content  Teams,  worked  in  Overstock’s  technology  incubator,  OLabs,  and  most  recently  he  served  in  a  dual  role  as  the  General  Manager  of  Marketplace  and  the  General  Merchandising  Manager  for  Home  Essentials  and  Apparel. 
 
In  his  current  role  as  VP  of  Customer  Care,  Budnik  leads  a  workforce  of  hundreds  of  associates  that  consistently  deliver  a  world-class  customer  experience,  while  promoting  the  customer-centric  culture  that  has  given  Overstock  the  reputation  as  an  award-winning  leader  in  online  retail  customer  service  for  nearly  two  decades.

Jeff Halverson, VP of Operations, ULTA Beauty

Innovative retail executive with 15 years experience optimizing retail brands, delivering productivity, customer excellence, and cost efficiencies through data-driven analysis, operational controls, and quality leadership development.

Michael Loizou, Director of Sales & Marketing, Troon

  

Toyin Powell, Director of Member Acquisition and Early Engagement Strategy, Wyndham Rewards

Toyin Powell is director of member acquisition and early engagement strategy on the Wyndham Rewards Customer Relationship Management (CRM) team at Wyndham Hotels & Resorts, the world’s largest hotel franchise company, with nearly 9,000 hotels across more than 80 countries on six continents. In her role, Powell is responsible for driving global member acquisition strategies and developing key member and hotel initiatives to engage members and drive loyalty within the program. 
 

Named a best hotel rewards program for the past four consecutive years by U.S. News and World Report, Wyndham Rewards is the only loyalty program of its kind to offer members a guaranteed 1,000 points with every qualified stay and flat redemption rate of 15,000 points per room per night at more than 25,000 hotels, vacation club resorts, affiliated resorts and vacation rentals around the world.

Prior to Wyndham, Powell served in multiple roles at American Express in NY, where she was held worked across different business units in diverse roles focused on marketing and analytics, product management, loyalty and field enablement.

Powell graduated from University of Pittsburgh and received her Master's in Business Administration from Fuqua School of Business at Duke University.

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