• October 24 - 26
  • Nashville Airport Marriott
  • Nashville, TN
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CUSTOMER EXPO 2018 SPEAKERS

  • Don Fox
    CEO
  • Humberto Villegas
    Brand Promotion Manager at Fandango
  • Jeff Pearson
    Senior Vice President
  • Jeff Halverson
    VP of Operations
  • Prakash Karamchandani
    Co-founder
  • Jimmy Budnik
    Vice President of Customer Care
  • Scott Byrer
    Director Consumer Engagement
  • Suzanne McDonnell
    Senior Marketing Manager
  • Tyler Saxey
    Director of Customer Experience
  • Brian Venuti
    Vice President
  • Ron Davis
    Senior Manager Loyalty Operations
  • Rhonda Motil
    Vice President Marketing
  • SEE THE COMPLETE LIST OF SPEAKERS HERE

PREVIOUS LOYALTY360 SPEAKERS

  • Christine Duffy
    President
  • Michael Marino
    Senior Vice President
  • Seth Rabinowitz
    Senior Vice President
  • Sarah Sharp-Wangaard
    Vice President of Marketing
  • David Mingle
    General Director of Global Customer Experience Execution and Planning
  • Nataki Edwards
    Senior Vice President of Digital Strategy and Operations
  • Jackson Jeyanayagam
    CMO
  • Bob Daly
    Senior Vice President of Retail Payment Solutions
  • Al Perkinson
    Vice President of Marketing
  • Jose Costa
    Group President
  • Julie Gerola
    Vice President & General Manager for Digital Marketing & Operations
  • Ken Thewes
    CMO
  • Bill Linehan
    EVP & Chief Marketing Officer
  • Noah Brodsky
    SVP Worldwide Loyalty & Customer Engagement
  • Andrea Riley
    CMO
  • Eric Messerschmidt
    SVP Marketing
  • Mark Snyder
    Executive Vice President
  • Brian Popelka
    SVP of Supplier and Customer Care
  • Stuart Slutzky
    Chief of Product Innovation
  • ​Frank Neumann
    Sr. Director of Consumer Lifecycle Management & Loyalty
Download the Agenda Outline
Customer Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle.

BRANDS ATTENDING

EXPO FEATURES

  • 25+ Sessions
    We’ve brought together some of the top voices in customer loyalty to explain what their brand has been doing to innovate in the space, and where the industry looks to be going in the future. Topics include customer experience, customer engagement, social media, and leveraging the mobile platform to achieve measurable results.
  • Brand Networking
    Meet with fellow marketers to benchmark your efforts against the biggest brands across a full spectrum of industries, while discussing what’s working, what isn’t, and how to better leverage technologies to craft a more complete view of your customer experience.
  • Exhibit Hall
    A crucial first step in implementing a CX program is finding and leveraging the right technology for your company. Meet with technology & service providers on the cutting edge of customer experience and find the partner that will enable you to collect customer data, analyze the results, and take the next step armed with the knowledge you need to engage customers effectively.
  • 2018 Customer Awards
    Customer Expo is also home to the Loyalty360 Customer Awards. Conference attendees will decide which organizations will take home the top award in a variety categories, including the prestigious 360-Degree Award.
  • Happy Hour
    After a day packed with unique insight and learning opportunities, there’s no better way to unwind than with Customer Expo ’s Happy Hour. Enjoy a laid-back, informal atmosphere in which you’ll network with fellow marketers and end the day with a relaxing chance to catch your breath before the next day’s events.

BRANDS AT A GLANCE

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Nashville Airport Marriott

Get a sneak peek into one of the premier hotels in Nashville
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  • King Guest Room
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Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Join Loyalty360 to stay up to date with the newest thought leadership, hot topics and latest trends in loyalty marketing. Register for a free online account or become a member today!